Review for Baker Electric Home Energy

Office location: 2120 Harmony Grove Road, Escondido CA, 92029

02/28/2022
A very disappointed customer. San Diego, CA

Don't use Baker. They will drop you once they are paid.

Folks, Solar was a strange industry to try and pick the best vendor. Amazed me that consumer reports doesn't even try to rate solar panels not to mention solar installers. I though I did my due diligence well but in the end ended up with a headache trying to get consumption data added to my solar portal and when I contacted Baker support team was informed they didn't know much about my energy provider. Why don't you contact LG your solar panel company or SDG&E. Now don't get me wrong my utility company doesn't make this easy but that's exactly when you need the company you provided thousands of dollars to support you. My end impression is Baker nationally knows very little about the network side of the solution they are selling, doesn't care after they received their last payment (which is due the day they install your last panel and before the SDG&E inspection is preformed. After all of this, did I receive a phone call from anyone who was not involved in the installation? No. They apparently didn't even care after the fact. If you are installing Baker now... tell them will not make your last payment until after they have verified all the proposed functionality including Smart Phone apps and usage data from your utility. A very disappointed customer.