05/10/2022
Papasan
Yucca Valley, CA
Our solar panels have been installed April 2021, May 2022 we are in customer service hell. Barnes has no working phone number, no representative that will contact you, return calls, the number never goes to VM, it's dead. We were just this day notified that Barnes is now La Solar Group, if they went out of business or just sold out to La Solar Group is anyones guess. Again we point out that ZERO, yes that's ZERO information was passed onto the customer. Who is servicing the system you purchased from Barnes, after a lot of internet searching and other BS, we found them. The Solar Edge App is useless, the system has been offline for 5 months without us the consumer knowing this, yeah read that again, 5 MONTHS OFF LINE. Ok, next up is a lawyer, BBB to file a complaint, and more time and money out of our pockets. This ain't over!
System size (kW): 10
System price: $17,000
Year installed: 2021
Price include the Federal Tax Credit or incentives: Yes