Review for Pacific Solar Energy

Office location: 1257 Quarry Lane Suite 105, Pleasanton CA, 94566

07/26/2022
M. Anthony Canyon Country, CA

My solar has been installed on my roof for over 2 months. Final inspection has been over a month and yet, my solar is still not turned on. So the panels are installed and providing power to the grid, but im not benefitting from it AT ALL because it has not been turned up on my end for some reason. For over a month now i have been talking to Pacific Solar and all they keep saying is that they are waiting on the PTO from SCE, which they told me when i signed up that the pto would take a week, but its been 6 weeks since my final inspection. The guy that signed me up has not replied to any of my text in the last two weeks and every time i call the office,they say they will call me back after they research why this is taking so long, no call back. When i chatted with the guy that signed me up over two weeks ago, he told me it was because the copy of my bill i sent from the beginning, two months ago didnt show my account number and name on the account, but if that was the case, which is needed to start installation, then why was i never informed of that issue? Resent the bill showing all necessary information over two weeks ago and still NOTHING, for something that is only suppose to take a week. No one there appears to be helping, only delegating the blame for why i am not turned on yet.