09/08/2022
Tammy Asher
Pearland, TX
I have had 2 inverters go out over 2YEARS AGO!!!!!!!AP systems has yet to send me the parts! I keep getting because of Covid, China and whatever else excuse they can come up with to justify the parts are on back order and I have to be patient. Well, I think I have been WAY WAY more than patient. Now they need to send me my parts or send me parts off of 2 solar panels they have in inventory for sale or 2 new solar panels to replace the once that are not working just due to the inverters not working. Enough is enough time to back the products! Over a year was way too long and not it is downright horrible. PLUS, TO BOOT THEY CLOSE THE CASE EACH TIME THEY SEND AN EMAIL SAYING THE PARTS ARE ON BAKC ORDER SO I HAVE TO JUMP THROUGH HOOPS JUST TO GET THEM TO FIND THIS HAS BEEN AND ONGOING PROBLEM. THE CASE SHOULD NOT BE CLOSED TILL I GET THE PARTS!