Review for SET (Smart Energy Today)

Office location: 1001 Cooper Point Road SW Suite 140, Olympia WA, 98502

09/27/2022
Unhappy Solar Owner University Place, WA

Bad communication/customer service

From the beginning it started off fine, up until the inspection. My system was not installed properly, so it failed inspection. They did come out quickly to get me set up and paid for the reinspection fee. I had the system for 7 months before one of my panels stopped working. It has been nearly 4 months and it still isn't fixed. Two appointments that no one showed up for. Sent me the wrong part for repair. When someone did show up it was unexpected, and I had no idea they were coming. This is when I found out the wrong part was sent, and they would be back that following Monday. That has been about 3 weeks ago, and no one has been back. Every time I call or message, I get we will get this handled, we will get this taken care of right away. Honestly, one of the worst decisions I have made was getting solar through this company. I have so many unanswered messages when I have followed up on the repair. Then one of the guys that actually responds to me informs me the company has been having a lot of issues lately and that he personally had two people fired that week.....as if that was something to be proud of or boast about.