Review for Hot Purple Energy

Office location: 810 N. Farrell Drive, Palm Springs CA, 92262

10/13/2022
Disappointed Rancho Mirage, CA

not customer friendly

Great marketing - but poor follow up once the installation is complete horrible attitude when system goes down system work fine for the first year - then goes out next two summer - result customer looses the benefit of peak summer performance and hit with huge yearly bill which wipes out any financial benefit - Company indifferent - after all they got the up front payments and no longer care. Warranty misrepresented as covering whole system - instead 20 year plus warranty only covers panels - not the inverter and its the inverter that shuts off production- Just remember - if the customer complains - The customer is rude - because, well you know!

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 12047

Year installed: 2019