Review for Storz Power

10/29/2022
Mike DeDecker Meridian, ID

Worst Customer Service and Support Look elsewhere

I was hoping that what they show on their website was true, but sadly it's not. I have been trying to get my system up and working for over 13 months now and it is still not working. I have been told I need more parts to make this work as StorzPower describes on their website. I am getting close to canceling the contract and getting a full refund since it has never worked as it should. I was very clear that I wanted a system that would provide a whole home backup to where I would not even know the grid went offline. I feel like I am a working experiment, the CEO of the company has been working on my system and its still not working as it should. I know need to add soft start switches, and additional disconnect switches, even though the Invertors can do it themselves. The Lumins are a whole other issue. The amount of money, I paid this should be an amazing system, and its not. Be very very careful with choosing StorzPower as its clear they care very little about customer satisfaction or support. Its also clear their product does not deliver what they say, has bad design, and has little to no installation instructions that a professional installer can use, they do not even talk about the storage cases for the battery or even give you options. I could go on for sometime on all the issues