Review for Texas Solar Power Company

Office location: 6448 Highway 290 E Suite C 111, Austin TX, 78723

12/10/2022
Bmar Brenham, TX

I would Not use or recommend them

I started my search for a solar panel and battery company in August. I worked with different companies and decided to use Texas Solar Power Company in College Station. I worked with Joel which he was very good to work with. He took the time to explain and work with me on the details and information. Once the final details and price was agreed upon, I was sent a contract to sign. That is where things started to go sideways. The contract is not with Texas Solar Power Systems (TSPS), it was with TriSMART Solar (TS) in Houston. When I questioned that, I was informed that the installation would be by TS. As I continued to ask questions, TS would also be the company that would warrant the solar system, not TSPS. I was told that TSPS would be the contact but again TS would be the company doing the actual work and providing the guarantee. After we worked through this and I was comfortable with it, a contract was signed. I had an inspection at the house. After that there was no contact with me for more than 2 weeks. I called Joel several times with no response. I also left messages with TS. At no time was I able to speak direct to anyone at TSPS or TS, I could only leave messages and received NO return calls. Finally, I received a call after approximately 2 weeks and was told by Joel there was an issue with connecting my back up generator. It took 2 weeks before I got a response back on the generator issue. From 10/3/22 to 11/7/22 I had left several messages with Joel at TS and TSPS and never had a call back from either to find out what was going on. On 11/7 I did get a text response from Joel that he had been tied up with personal issues. After that text exchange, I never heard back from either TSPS or TS or Joel. It's now 12/10/22 and no one has contacted me on the installation. As a summary - The sales part was great, equipment quoted was good, after contract everything fell apart. SO since no one will return calls from TS or TSPS, I can only imagine how the warranty over 25 years would go since they don't answer their phones or return calls. I would definitely not recommend either company.