Review for Orange County Solar (OC Solar)

12/11/2022
Disappointed Fountain Valley, CA

Good start, bad finish

I decided to upgrade my existing solar system adding more solar panels and a solar battery. Initially, the company was very responsive seemed very professional. That changed towards the end of the completion of the installation. I asked multiple times which breakers were installed on my critical loads panel and still to this day, no one can give me a strait answer. Every time I would ask a question (any question), no one would seem to have an answer and would have to defer to someone else. Luckily, I was able to find someone outside the company to answer my questions and setup the battery how I wished it to be setup. As of now, I have questions about the SGIP rebate which was one of the initial selling point. Even on my original paperwork, they made it seem as if it would be an easy process to obtain. Over one year, SCE has not accepted by application. I have no idea what the status, time frames, or who is the contact to answer any of my questions. Any questions I have, they just cut and paste the SCE website, as if they're telling me it's my problem now. Still to this day, I have not received the rebate or any updates on the process. It is understandable that SCE controls the rebate and is out of their hands but having more answers than a simple cut and paste job off a website would be appreciated. It is very frustrating to get the run around to your questions after paying a large sum of money. Unfortunately, I would not recommend Orange County Solar to anyone. I regret every working with this company. Please find another company that value their customers and not treat them like a nuisance. I will consider my SGIP rebate lost.