Review for Schneider Electric

01/30/2023
LuckyEnough Lobelville, TN

NO Under Warranty Service from Schneider

I give a zero rating if I could. I have an off grid solar system with a Schneider Inverter/Charger connected to intelligent Discover batteries. The system is fully under warranty. Ran fine for the last couple of years and then recently started getting error codes along with a battery drain. Bottom line: the batteries were being drained by the interfaced inverter charger. We took the unit to a authorized Schneider service center and was told that Schneider no longer uses the service centers for repair (apparently because of SO MANY FAILURES and Schneider no longer wanted to pay them for servicing) but advised that the unit has to be returned to Schneider for them to handle the warranty. The service center indicated it could be a faulty fan or a board that was causing the overheating failure. We boxed it up in its original box and called Customer Service at Schneider to get an RMA. THEY REFUSED TO GIVE US AN RMA stating that we needed to re-install the unit on the wall to take pictures and a video and only after doing that would they consider giving us an RMA. We had documentation and screen shots of all the errors and cannot believe that a manufacturer would tell us to reinstall a heavy defective unit to take a video. They implied that we possibly are at fault if the fan was blocked. WE HAVE PRIOR PICS SHOWING THE INSTALL and the area is clear but no video so we apparently are screwed. Also the entire system is built with Schneider components (inverter, MPPT, and SCP) so there isn't any way that Schneider can claim that system is faulty due to a mix of manufacturer components. To add insult to injury, then we received an email stating they had closed our customer service ticket and then asked for a review of their customer service! WHAT AN ABSOLUTE JOKE!!! It took 45 minutes for the support phone to be picked up from hold and then the entire conversation was a "stall" where the person would say part of a sentence and then wait for minutes to complete as if the phone line was bad. IT wasn't!!!! If Schneider reads this then just have their legal contact me about where I have to file to sue them for breach of warranty. Schneider admits the unit is under warranty but is denying me service. I am NOT letting this go. We have a temp fix in place and batteries are no longer draining so WE KNOW the Schneider unit is the culprit in this problem.