Review for Prime Home Solutions

Office location: 2017 Opportunity Dr, Roseville CA, 95678

04/12/2023
Natasha B Brentwood, CA

Highly recommend

We did our due diligence when we looked into getting solar. I’m a Realtor and I’ve read so many solar agreements and waited on hold with multiple companies during the home sale process trying to transfer leases etc so I went into the whole process knowing a bit more information and what I wanted and didnt want. we did not want to pay for the system outright, we did not want to have to pay the system off to sell our house (we wanted the system to be transferable to the next owner), we did want bird netting (birds tend to nest under the panels because they are warm and then cause stress on the roof etc), we wanted a smaller company so we didn’t have to wait in voicemail mail every time we had a question or needed something, we wanted a fair price and good monthly payment…. we got it all with prime home solutions. We worked with Jeremy on the sales side and still to this day (we’ve had the solar for almost a year now) I text him with my needs or questions and he either answers them directly or gets me to who I need to talk to. it’s great customer service and something that is lacking in the solar industry as a whole and in the world today. people that care about you and don’t just want to make a sale… that’s prime home solutions. I’m not going to pretend the install process was without hiccups, it wasn’t as nothing ever is. the important thing is how they handeled the issues as they arise - they were on top of every thing that went awry (expected timeline, wrong material for netting etc). they were on it and communicative and respectful. I liked every person who came out to our house - all knowledgeable, respectful, helpful. highly highly recommend prime home solutions. We’ve referred Jeremy to multiple friends and family members!