Review for NY State Solar

05/12/2023
Raj Plainview, NY

HI all, I recently went with NYSS to provide my solar “needs”. I would like to first , after reading the reviews from the other homeowners , comment on "my" experience.I would like to add my feedback here. Sales man: Jamie Scott was my salesman. Yes agreed ,nice and professional. However when the bill of the project is upwards of 60000, that's their job. My only concern is that AFTER contract signing he was very difficult to get a hold of and he didn't answer any of questions correctl. Price points: With my home, specifically, i was paying PSEG balanced billing of 186. Im paying Greensky with rebates 170. I have to pay PSEG 19 dollars for using the grid. I do not think they are competitive whatsoever. Clients please read your contract. They upcharged me a lumpsum of 20000 and labeled the section “overhead”. I was given an email stating some of the costs are proprietary and he is unable to disclose. Loan I did go with a loan. Greensky gave me a 5 year mortgage on the loan, others use 20 years. Inspection and Installation 1. I think the employees of NYSS are your average contractors. Although professional and were clean. 2. The outcome: 2 crooked panels, and one malfunctioning, nonoperating panel due to a 100 dollar plug called an optimizer. Yes they fixed the crooked panel. The optimizer not fixed due to manufacturing defects... I notified the team right away. Movement is slow as with anything you buy now post covid. A case was opened. I have offered to help expedite the case and speak with the manufacturer, rather I was asked to step down to minimize confusion. Later: I was given an update they are unable to service my request because of my "poor behaviour". At this time , they have chosen not to service my manufacturing defect needs going forward. Yes they fixed the crooked panel. The optimizer is not fixed due to manufacturing defects... Maintenance/Warranty: I can’t comment on this at this time, I did receive an email stating and I quote “warranty obligation to you is strictly regarding our workmanship warranty as defined in the agreement. The manufacturers 25 year warranties were assigned to you as the system owner. We have no obligation to perform manufacturer warranty work like this, we are only obligated to correct workmanship defects as defined and limited by the applicable section of the contract between us, which you should reference for full details. We do it because it’s typically easier for the customer and us but we are not obligated to. Note their usual manual states to call them with any support issues. At the end of the day. I have a malfunctional panel and support challenges to correct the faulty equipment along with a big loan from a bank. It's a little scary should something worse happen and the racks are loose, the inverter goes out or I have roof damage. I don't think it's easy to find contractors to come back and fix the damaged products at this point. Everyone is professional when they approach your home and the honeymoon period is in its prime. I was approached my 5 solar companies, they were all wonderful people When there is a problem with something in your home and stress builds about its safety and your family, its when interactions change. And READ your contract.