Review for LA Solar Group

05/12/2023
sean0883 Riverside, CA

They will make their problems your problem

11.25kW with PowerWall+ Contract signed in June. Install "completed" on October. Dec 7 - PTO. When they finally turned on the system, even though it should have been on but not pushing to the grid since install - but I didn't know that. System was peaking at ~30% of capacity. They blamed a Tesla config issue. Jan 7 - LA Solar Group collects their first payment, as per contract. To be paid monthly. Feb 6 - Two months of back and forth later, I finally just picked up the phone myself and asked Tesla to look at it. LA Solar Group could have done this at any point. Tesla found no configuration faults or issues. LA Solar Group finally sends out a non-Tesla-certified tech because they had my address correct, but not my name or system type. They had me listed as having Enphase, which the guy was certified for. He attempts to help so as not to leave me hanging, but ultimately fries the inverter while he's on the phone with Tesla. The system has generated nothing since this date. I am now paying SCE for my electricty, and LA Solar Group because I have to. Feb 7 - LA Solar Group collects their payment. Feb 10 - They send their Tesla-certified tech to see if they can salvage it. He and Tesla determine it's actually fried with no fix. Tesla straight-up says no RMA since the tech that fried it wasn't certified. I was outside with him when Tesla said it. And I'm told by the tech that since it's a Powerwall+ they'd have to replace the entire ~$10,000 battery array out of pocket if they can't RMA. Which sucks because the battery itself is fine. Mar 7 - LA Solar Group collects their payment. Apr 7 - LA Solar Group collects their payment. Apr 13 - Much back and forth. Many promises made and broken to resolve it quickly. A tech is scheduled to arrive today. A delivery truck similar to the one that delivered my first Powerwall+ arrives. My name and address are on his list, but he has nothing in the truck for me. The tech shows up, but he's here to install some Tesla Rapid Shutdown MCIs that should have been there since install since Tesla requires them - and having these installed at the time might have prevented the system from frying in the first place. At very least, they could have faulted this for the RMA and Tesla would have been more likely to accept that. Apr 26 - The Tesla-certified tech returns, asking me where they delivered the replacement battery to. I tell him there has been no delivery. He calls his people, they say to attempt the RMA again now that the MCIs are installed. He's visibly upset, but they sign his checks - so I get that he has to do the dance. Because Tesla isn't stupid, they documented that the warranty is void. No RMA. Once again, I was outside with him when Tesla said it. May 7 - LA Solar Group collects their payment. May 8 - They apologize that things are taking so long, but they want me to know that they're *really* pushing Tesla for that RMA. I gave them until Friday May 12 to have a replacement imminent. The manager unironically emails me 1-on-1 asking me to be patient because install takes time. May 12 (Today) - It's now 4:30PM and I haven't heard a word. My SCE true-up is already well over $1000 - an amount I didn't think I'd have to pay for the entire year, much less by May. Even when it's fixed: this will be my problem, not theirs.