Review for Baker Electric Home Energy

Office location: 2120 Harmony Grove Road, Escondido CA, 92029

06/29/2023
Ryan Encinitas, CA

Too Busy to pay attention to their paying customers

We did our research, received several bids for solar, and went with Baker even though they were slightly more expensive because they came across knowledgeable and professional. We signed our contract on December 16 of 2022. (When writing this it is almost July 2023 and we still do not have an active system). It took over two months for SDGE to approve the project and only when I called in April did they actually take the first set of installing our new electrical panel- April 11 (which they did a great job with). Then the waiting.... after a month I called our salesman to ask what was happening and magically they scheduled to do our roofing upgrades and install our panels for the end of May (clearly they forgot about us). The panels were dusty and smudged when installed and they did not wipe them down... the did tell me the rain will clean them off. So hopefully next January in San Diego we will get rain. We were told they would do the inspection in a couple days, then get it turned on once SDGE approved. Then the waiting... four weeks later I called and asked why we haven't gotten our inspection and magically it happened that week. (Clearly they forgot about us again). SDGE approved our solar within a day of the inspection and then..... nothing. I called to tell them we were approved and they reached out to say they can come turn on our panels in 3-5 weeks. The problem is they have no system to track their customers. They say the "Baker way" is respect, honesty, and doing right by their customers. They might be honest, but they have not respected us or have done right by us. We are on our second payment for solar so they have their money and no incentive to "do right by their customer". I want to like this company but for some reason we are not a priority for them. If you use this company for solar you must be diligent and advocate for yourself or you will be lost.