07/07/2023
Brad Parr
Altadena, CA
We signed our contract in October 2022 and the panels were installed in November 2022; it's now mid-July 2023 and they are still not functional. BPS dropped the ball many times, lost our project, and now are turning around to say "more than nine months is standard." Their customer service is terrible, their CEO is condescending and patronizing, they renege on their word, and their only response is "too bad for you, you can't get out of this contract, no matter how little work we do." They're unprofessional, they're liars, and they'll sign you up and then do nothing unless you beg and plead, and even then they won't do anything. We completely regret having signed with BPS and hope that you'll stay away from them.
System size (kW): 25
Year installed: 2023