Review for NERD Power

Office location: 2065 W Obispo Ave, Gilbert AZ, 85233

07/18/2023
melanie p San Tan Valley, AZ

will not recommend nerd power to anyone

Very disappointing experience and we'll not be recommending nerd power to anyone. Signed contract in September 2022. They installed panels late December and were supposed to be operational in January 2023. SRP inspection failed because inverter was not working. Nerd power came relatively quickly to change it and SRP approved everything. Except that 2 weeks later, inverter broke again. The app was not working either and no one informed us we were off grid until we received our first SRP bill a month later. After having to call and inform nerd power of the issue, it took them over a month to get the piece and to come repair. We were told that they would install a more powerful inverter cause it was already the 3rd one they came to install. However, they never upgraded the inverter as we found out 4 months later and inverter broke again. Once again, no one contacted us to let us know we were off grid, again. When calling nerd power, no one knows anything. We were told weeks of wait to even receive the same new piece which is obviously not working. In the meantime, we are being charged $$$ from SRP while solars are not working. We are actually losing money instead of saving money like they promised we would installing solar. Total of month solar being install and supposed to be running 6 months, total of months actually working 3 months. No help or compensation were offered during these months being off grid.