Office location: 9900 E 51st Avenue, Denver CO, 80238
08/04/2023
Anonymous
Brighton, CO
this company gets 0 stars! We contacted this company September 2022. They stated they could install by the end of December 2022. The problems started just a week after meeting with the salesman. We asked for a system with battery backup to run our well, a few appliances and heat during power outages. No communication from them until the end of January 2023 in which they said the battery they were looking at installing wouldn't work. The salesman text, with an option that was considerably higher in price and less KW but didn't explain we would not be getting 100% coverage. They seem to leave out a lot of details in their communications. The 3rd week of February the salesman said a great battery came up for a good price. They promised this battery would fit our needs of running our well and 3-5 other household circuits. They designed a system, asked us which 3-5 circuits we needed backed up and then submitted utility and permit applications. After the applications were approved, they said the electrician wanted to take a second look. Well, he determined the great battery they offered would not support the well and circuits, it would only support one circuit, but wait....if we buy a bigger battery from them, they THINK it will run our well and circuits. They don't know for sure, just THINK. And of course, the price of the solar goes up another 10K. That was not acceptable to us so they started offering band aid solutions they thought would work. None fit our needs and we asked for our deposit back several times. There have been weeks to a month with no response or communication from this company. They finally sent a portion of our deposit back. Stole $2,241.89 of our money for doing absolutely nothing. They never installed anything. They are totally incompetent and couldn't come up with what they promised but stole part of our deposit. We are seeking legal action against them.
System size (kW): 7.22
System price: $32,768
Year installed: 2023
Price include the Federal Tax Credit or incentives: No