08/07/2023
Rosie
Buckeye, AZ
After 3 years my solar panels stopped working. I called SunPower for service since my solar panels are still under warranty for 20 years. They scheduled a technician to come so I was absent at work waiting for the technician that didn't even call to cancel neither showed up. This happened to me twice. Meantime, for 5 months I continued to pay the monthly bill to Mosaic the financing company. John Cerda, Sunpower Rep. promised that the company will pay back the non-service difference. However, up to this date Sunpower have not serviced my solar panels and they stopped answering my phone calls and emails. This is breach of service warranty. Mosaic destroyed my good credit by reporting to the 3 credit bureaus that I defaulted my payments. I do not recommend Sunpower for your solar panels.
System size (kW): 3.5
System price: $28,000
Who installed your solar panels?: SunPower Builders
Year installed: 2019
Price include the Federal Tax Credit or incentives: No
SunPower reply
08/09/2023
Rosie, we apologize for any inconvenience and understand your frustration. We see your system is now fixed and have opened a new case on your behalf and submitted it for further investigation and follow-up with our Escalations Specialist Team. We appreciate you bringing this to our attention and look forward to talking to you soon.