Review for Citadel Roofing and Solar

Office location: 761 Eubanks Dr, Vacaville CA, 95688

09/18/2023
Ms. A Fairfield, CA

Poor service

I am a new home owner and the house we bought came in with solar panels from your company. Sorry, I really dont have a star to give at the moment as my experience was so bad. We got the keys for the house on June 29,2023 submitted the documents on July 20,2023. I started doing a follow up on Aug 21,2023 and was informed there is a huge backlog from PG&E and it will take longer for activation to happen. I started paying PG&E bills in July and continued following up with agent(s) no one responded until the builder contacted them then one of them called. Got info I needed as I followed up with PG&E on sept 5, 2023 just to find out application was only submitted on August 25,2023! PG&E reviewed the application and there are couple of things missing and they did contact your company to respond. All this information was forwarded to the agent and he still blames PG&E for the delay. No accountability on their part or transparency at least. I know your company is good but you just have agents not concerned of the well being of your clients since the payment was done. I will be willing to discuss this matter with anyone from corporate office. Sorry had to bring this to this forum but I know you respond …