Office location: 6076 Park Blvd, Pinellas Park FL, 33781
10/02/2023
Tom M
Tarpon Springs, FL
Since ESD installed an Enphase system I average about one microprocessor failed per year. Each panel has a microprocessor and when it fail lit produces no electricity. ESD charges $250 in advance for the “privilege” of making a warranty service appointment. However, even though they’ve had my money for weeks they still have not set an appointment to replace the defective part. They repeatedly refer to some mythical character named Alfredo, who is supposedly in charge of scheduling. Of course, you can’t speak directly to Alfredo and he seems to always leave early. I’m losing money every day the defective panel is inoperative. Go with any other company, just not ESD.
System size (kW): 11000
System price: $31,000
Year installed: 2020
Price include the Federal Tax Credit or incentives: Yes