10/14/2023
CastaicNeighbor
Castaic, CA
SunPower installed solar panels on my home in Feb 2023. In Aug 2023 there was a major storm in the area, the first of the season, and we realized that water was leaking into the home due to broken tiles on the roof. SunPower installers were the only people that had been on our roof for years and we had never had any issues whatsoever with leaks prior to this, so we knew the leak was caused by the installers. SunPower sent inspectors who agreed that the damage was caused by SunPower and that the company would take care of the repairs. We recorded that conversation. Three days later, we received official communication from SunPower stating that they would NOT be accepting responsibility, even after we sent them a copy of the recording in addition to several estimates from contractors stating in the estimates that in their professional opinion, the damage was caused by broken tiles (i.e., not by 'wear and tear'). The total cost to repair our home from this damage is approximately $20,000 (between the roof and the water damage in the ceilings and walls inside). We're now in the process of working with contractors to repair the damage, and paying for it all out of pocket. SunPower still refuses to accept any responsibility.
System size (kW): 14000
System price: $26,000
Who installed your solar panels?: SunPower Builders
Year installed: 2023
Price include the Federal Tax Credit or incentives: Yes
SunPower reply
10/24/2023
Hi we are sorry for the inconvenience, for faster assistance, please contact us using the new Help Center in the mySunPower app or you can send us an email at customersuccess@sunpowercorp.com. You can find the Help Center in the menu under your profile tab in the app. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.