12/05/2023
Dave
Phoenix, AZ
I've been getting the runaround for a week dealing with Sunpower tech support. I have 5 out of 46 panels that are consistently performing at 33 to 65% lower than all the other panels. They keep telling me the system is producing & reporting as expected. Literally, no matter what I say they repeat that like a zombie reading a script. All products will fail. It's how they deal with it that counts. Find another company. I will no longer recommend SunPower.
System size (kW): 19
System price: $52,000
Who installed your solar panels?: Ready Nation Contractors
Year installed: 2023
Price include the Federal Tax Credit or incentives: No
SunPower reply
12/14/2023
Hi Dave, we're sorry to read that you are having issues with some of your panels and would be happy to take another look. Please contact us using the new Help Center in the mySunPower app or call us at 1-800-SUNPOWER. You can find the Help Center in the menu under your profile tab in the app. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.