12/16/2023
AKAY
LOS GATOS, CA
What a huge mistake! I read and did research and I thought sunpower would be the best. They are extremely responsive until you sign the contract. The moment you sign you are literally in trouble and the nightmare starts. It took them more than a year to finish my house with a lot of headaches and hiccups. I thought I would be satisfied once the system was up and running; Wrong! The system stopped working after few months and no matter how many times I call them I cannot get any response. It has been down for almost 2 months now. Each time 2 hours on the phone. they always say they escalated my case and waiting for response. What a disaster. I don't know what else I can do to get my system working.
SunPower reply
01/05/2024
We appreciate you getting in touch with us about this. We value your feedback and are constantly looking for ways to make improvements. Please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. Thank you for bringing this to our attention.