Office location: 3250 S Dodge Blvd, Tucson Arizona, 85713
12/23/2023
Mr. Awesome
Vail, AZ
Sunbright Solar The purchase process: We purchased solar from Sunbright Solar. We interviewed Dan Schipper for the job around November 2022. We sat on our laurels for a few months. We had it down to two companies, but weren’t completely decided on all the specifics. The interview went well. Dan is a no non-sense sales rep. He is respectful to his clients. He gives intelligent answers. He doesn’t sugar coat anything. He gives the best sales service that a person can get in any industry. When we put the long pause on the decision process. Many of the solar companies we interviewed tried to pressure sell us. Dan gave us a monthly phone call to find out if we are still interested. He would say something like, “Hi, where are you at in the process? Is everything good?” Then he would inform us about lender rate changes (usually higher) and/or upcoming product improvements. Given the latter, he would recommend we continued to hold off a couple weeks. I never felt bothered or hustled by Dan. Dan is informative, respectful, and keeps you in the loop. Post purchase agreement: Here is where Dan really started to shine. No big project comes without hiccups. Ours was with communication and poor performance with the lender for our bridge loan. They changed our rate after we got locked in. My best understanding to date is that they never actually locked us in, didn’t do the paperwork. Then they pushed their error onto us, the borrowers. Dan got on the horn with them, he handheld us and the bank through the process. He did his best to ensure we got a loan at the previous rate. He earned a lot of respect from us over the month that we negotiated our way through it. Installation: Dan knows how to handle his customers needs. Installation came, and we weren’t happy with the street view of our panels. They were placed too high. No problem, he had an employee come out within a couple days to make us happy. I got on the roof and looked around. The installation was clean. Warranty: So, we can’t get a break here. Apparently, diodes on a solar panel go out at a rate of less than a panel per million. We got one. We have all the usual warranties. The panel company gave us some run around about getting the new panel. Of course, Dan is on it. He spends some of his time to just check on us. He tried to come out on his off day to get some readings. The faulty panel was replaced with a new one. Dan just continues to go above and beyond. Referrals: Sunbright Solar continues to go above and beyond. I referred Sunbright Solar to my father. Dan gave the same great service. We were given a little gift for the referral. Thank you Dan. I’ve never been happier with a contractor. In fact, I’m usually pretty grumpy with contractors. We’re coming up on about 6 months of solar. Everything that could have gone wrong did. Thankfully, Dan was there to help us see it through. I mean wow! The man has your back! Sunbright Solar is the real deal. Dan Schipper really made our solar experience great! If you are looking into solar, I’d give Sunbright Solar a call.
System size (kW): 12.8
Year installed: 2023