Review for Encor Solar (Out of Business)

Office location: 1529 W North A St, Tampa FL, 33606

01/03/2024
Joshua Quincy, FL

Worst customer experience of my life.

They put the panels on the roof and disappeared. The system is non-functioning 18 months in, and I can't get anyone at the headquarters to call me or talk to me. This is criminally incompetent. My wife and I committed ~$70,000 to this system, and it doesn't work. It's the most expensive thing we've ever bought together, besides a child. And every time we have a killer power bill, she gets to tap her foot, and point to the useless panels on the roof and ask me where our savings are. Three separate reps ghosted me over two years, James, Matthew, and Ryan. One said ti was battery supply issue, one said it was SVB imploding, and one said that they are just running an awful shit-show in Florida and don't know what they're doing. Someone named Shay is coordinating with me getting things notarized, but she doesn't actually work FOR Encor, so she can't answer any of my questions. We notarized the "Notice of commencement" back in November of 2023 for a system that had panels on the roof in August 2002. I feel this past 18 months of anxiety and distress over what's going to happen with this huge investment is really unfair. I feel the company should compensate me 1) by making my system work and 2) making it free. I shouldn't have been (should BE put through this) as a customer. This is awful is every way. If someone in the Utah office happens to see this, can you PLEASE reach out and let me know what's going on? I need help, please.