Review for Nelnet Renewable Energy (formerly GRNE Solar)

Office location: 230 N Hicks Pl, Palatine IL, 60067

01/25/2024
Stan A Willow Springs, IL

Poor installation experience

I recently had a solar system installed at my house working with GRNE Nelnet. The sales person (Ryan Suchsland) was fairly okay given he was responsive and didn’t employ high pressure tactics as typical with other solar sales people. The installation on the other hand has been super frustrating. The project manager for my site (Sam Evans) has been very dismissive of several issues I’ve encountered and overly defensive. He barely reads the email messages with a goal to understand but too quick to be dismissive. One of the issues I repeatedly raised eventually got fixed by one of Nelnet electricians that came to my house for a different reason. The electrician was patient enough to listen, acknowledged the issue and resolved the issue. Sam for whatever reason refuses to acknowledge that there is an issue and would rather argue to the ends. This has left a bad taste in my mouth and I wouldn’t be recommending working with Sam Evans if you have to work with Nelnet. If you value your time, look elsewhere as I was forced to micromanage the process almost every step of the way. Now I’m probably still going to have to continue micromanaging this process to ensure the SREC paperwork is filed correctly as some other reviewers indicate the potential for mismanagement there. I certainly wouldn’t trust that Sam would do a mistake free job on mine. The reason I have not given this review a one star is because there are some other decent people in the company that have done their jobs well, alas a few bad eggs have ruined my experience overall.