Review for Southern Exposure Solar

Office location: 11030 Richardson Road Suite B21, Ashland VA, 23005

01/31/2024
Tom N Richmond, VA

Excellent work and customer service

We had a phenomenal experience with Southern Exposure, from beginning to end. I found them through EnergySage, and was delighted to land on a local company with such great expertise and people. Their pricing was competitive with other offers we solicited, but what set them apart was their level of service. They were the only company willing to do a site visit prior to signing an agreement, which gave me a higher level of confidence in their estimates and projections (given some concerns I had about the impact of the treeline behind our home). When he visited, Jason didn't put on the hard sell, but walked through all of my questions and concerns, talked candidly about pros and cons, and captured drone imagery to improve the accuracy of the model. Throughout the process, he was extremely patient with my (many) questions and always highly responsive. We ended up having some plumbing vents rerouted to make more space for panels; SES doesn't do that type of work themselves, but recommended a great contractor and provided models/estimates both ways so I could evaluate the ROI and make an informed decision. When it came to the installation, Tyler and the team were professional, impressively quick, communicative, and easy to work with. SES prides themselves on keeping the visual impact of the system as minimal as possible -- and they didn't disappoint. It wasn't our highest priority, since everything is on the back of our home; but a few days after install I asked my wife how much she was noticing the changes, and her response was, "Oh, I haven't noticed at all. I keep meaning to look but forgetting it's there." Other selling points/positive aspects of the experience include how seamlessly Britney handled all the paperwork on our behalf; how well the SES team communicated internally (I never felt like I was being bounced around from sales to install or anything like that); and the CertainTeed warranty, which was superior to any other offer I reviewed.