02/14/2024
Prospector Installation
Salt Lake City, UT
It hs been years since we had solar installed by CE. Great product. good results. After all these years we changed internet service and needed some help getting our system reporting. We have not had reporting since October of 2023. Our calls to Creative Energies ended with a need to replace two 'Emphase' modules at a price of over $1300. There was no attempt to be willing to help, without getting a service fee. This is a simple reset since this all occurred after switching to Xfinity. After years of recommending them...I can no longer do so. All the installation and product kudoes asside...service is still the reason we should support a company. They simply said...sorry...you are out of warranty. There is a 10 year warranty...... so why no service!
System size (kW): 11000
System price: $31,000
Year installed: 2015
Price include the Federal Tax Credit or incentives: Yes