Office location: 1004 Gravel Pike, PA, 18070
03/02/2024
Andrew
Bethlehem, PA
Installed February 2023. Price seemed good (in the middle of bids received) and the process went smoothly (although it took a lot longer than expected). BUT here we are a year later, and the first years production is less than 10,000 kWh, instead of the 13,600 we were told to expect. Needless to say, that makes for some very expensive electricity. It’s nearly a month since we told Lumina, and we still haven’t heard from them what they’re planning to do about it. Unless something changes, it seems like we made a $15,000 mistake by going with Lumina
System size (kW): 13.77
Year installed: 2023
Lumina Solar reply
06/10/2024
Hi Andrew, thank you for sharing your experience with us! We really appreciate your feedback as we rely on it to continually improve our customer experience and process.
We are discussing your project internally to determine how best to resolve this for you.
Thanks again for trusting and choosing Lumina Solar for your solar installation. We'll be in touch.