Review for Kota Energy Group

Office location: 5205 Avenida Encinas Suite D, Carlsbad CA, 92008

03/26/2024
Peter Vacaville, CA

Buyer Beware: Kota Solar Installation Nightmare

I'm writing this review to warn potential customers about my horrendous experience with Kota Energy Group. While the salesperson was friendly and persuasive, the problems began soon after the solar panel installation. Just three months after installation, heavy rain caused water to leak from the ceiling in our master bedroom. Kota supposedly sent their "top roofer" who claimed the leak wasn't caused by the solar panels but found another issue he "generously" fixed. Unfortunately, the problems worsened. A section of our ceiling collapsed, prompting us to hire an independent roofer. Their inspection revealed a disaster zone: broken and improperly replaced tiles by Kota's crew, with one even missing entirely! The independent roofer could not repair the damage because it required removing the solar panels which would void my warranty. Our insurance company's independent roofer confirmed our suspicions - Kota's shoddy work was to blame. Not putting tile back correctly and their "repair" attempt involved gluing broken tiles with the same sealant used on the solar system. Getting Kota to take responsibility was an ordeal. It took a month for them to send someone to assess the damage, and even then, they tried to cancel the appointment at the last minute. The Kota Roofer deemed the job too big for him and promised a team. Weeks of daily calls (8 hours a day, 5 days a week!) yielded no response. Finally, a team arrived, removed the panels, and shut down the system. Since then, silence. Four weeks of further calls have gone unanswered. This fiasco has cost us a significant sum: • Tarp: $800 • Removal of damaged materials: $3,000 • Bedroom repairs (drywall, roof, painting, carpet): $7,500 Beyond the financial strain, the stress and inconvenience have been immense. Our bedroom is unusable, and we're left with a non-functional solar system. Avoid Kota at All Costs!