Review for Efficient Home Services

Office location: 9416 International Ct N, St. Petersburg FL, 33716

04/17/2024
Tara Queen Brandon, FL

Absolutely Disgusted

PLEASE READ FOR YOUR OWN PROTECTION "Absolutely Disgusted": Is the title of our review. The only thing that went smoothly was the processing of the financing. Everything else was a complete and utter failure. Prior to the day of installation my wife and I prepared the area of install and replaced all of our plumbing vent stacks with brand new varmint proof stacks, as we would not be able to easily access them after the solar array was in place. The vents were to remain accessible per the signed and sealed engineering plans that were provided to us. Install day proved that these people have no idea what they are doing. The installation was a total abomination and hack-job. Zero skills possessed by the installation crew. The crew deviated from the signed and sealed engineering plans without any approval from anyone and cut off the brand-new vent stacks and covered them. The crew missed the roof rafters in multiple locations when anchoring the grid mounts as well. Our first call was to our salesman, that first said the crew should never do that, only to later contradict himself and declare that the install crews are the professionals and know what they are doing. Not really a true statement!!! Our salesman became combative, and I subsequently band him from our property. 3 failed Hillsborough County inspections later and 3 more visits by 3 different crews, a few of whom that stated, "we really hate working there". We found through conversations with the last crew, that most of the other crew members had quit. We repeatedly telephoned the office and sent emails only to get the "we will have to get back with you" response. The ongoing delays aligned perfectly with the arrival of our first billing cycle due date for the solar system financing, resulting in the joy of paying our TECO bill along with our new solar system finance payment!! The array was finally adjusted and EHS ordered the replacement vent stacks but it was another lame job due to the fact that the vent pipes were already cut so short. A week later we went live, with no fanfare, we were shown the app, and one of the panels were not producing. The technician told us it takes time for it to register. 3 more attempts to get that resolved and nothing. Now a month after going live it is still not producing. Called the office today and it just rang, no voicemail, I then mailed our original contact and mail demon replied: Not a valid email address. I could go on and on about how something we were so looking forward to having installed and the going green and doing our part......has totally sucked!!!! Seek out your solar needs elsewhere my follow consumers, this is not a place to do business with.