Review for Green Power Energy

Office location: 42 Ozick Dr, Durham CT, 06422

04/26/2024
Sage Enfield, CT

Excellent customer service!

Starting with the sales presentation, our interactions with GPE were relaxed and hype-free. No pressure sales tactics, just factual information about a product we were already interested in. While GPE's quote wasn't the lowest price we were quoted (we got quotes from multiple companies), they came in below the median price quote, and we chose GPE because we felt confident that their customer service would be better than other companies because they have dedicated teams of installers (actual employees, rather than contractors and sub-contractors) working in each of the states they operate in. This was well worth the only slightly higher cost over their cheapest competitor. When it was time for our installation, we got confirmation that we made the right choice by choosing GPE. Their excellent customer service resulted in an exceptionally smooth installation process! One thing that impressed us most was that a GPE electrician whose job is to make sure installations are ready for inspection came by a day before the scheduled town inspection and identified a few things he wanted to change to assure passing the inspection. Then he then showed up early on the day of the inspection to make those changes (including changing the ground wire on our electrical panel from aluminum to copper, so it was the same material as the ground wire for the solar system), and also had materials with him to make any other quick changes the inspector wanted while the inspector was still here. We were very happy to have the system pass inspection on the first try, without having to schedule a second inspection appointment. We definitely appreciated how thorough GPE's process was. GPE customer service also provided us with a post-installation consultation to make sure we understood how the system monitoring app works and answered questions we had about understanding how the credits showing up on our electric bill work. Overall, we are very happy we went with GPE for our solar system, and we highly recommend them as a reliable solar company with exceptional customer service!