Office location: 2937 SW 27th Avenue Suite 100A, Miami FL, 33133
04/29/2024
R B in Miami
Miami, FL
We started our solar process in March 2021. After interviewing several companies, we decided to go with Goldin Solar. The deciding factor in our decision was their engineer and sales representative, JEFF MOORE. Other companies sent out sales rep who were not quite knowledgeable, whereas Jeff knew the system in and out, patiently answered questions and even offered other energy saving advice. Without pressure, Jeff explained the type and size of system we would need and how the process would flow. It took a while once we signed the contract for installation to begin. Understandably; engineering, design, permitting, and limited supply caused most of the delay. Jeff and the team kept us informed along the way. Shortly after the equipment was delivered a team arrived led by young man named JEFFERSON to install everything. They did a superb job, and Jefferson‘s attention to detail was commendable. Each day they did their best to clean up after themselves and ensured we were satisfied with their progress. We have a wood tongue and groove vaulted ceiling in our kitchen. While placing a mount for the panels a hole was drilled through the wood ceiling. Not only did Jefferson ensure the hole was sufficiently patched to avoid leaks. He went to the extra effort of patching the inside ceiling with wood filler to match. It blends perfectly and is no longer visible. Jefferson really impressed us with his thoroughness and professionalism. The electricians, Jesus and Mack, did a good job connecting equipment and explaining the function of each of the different electrical of boxes. It was frustrating waiting for FPL to swap out the meter and authorize use of the solar system. However, once again, Jeff kept us informed which helped relieve some of our frustration with FPL. Our system has been operational since late 2021 with only a few hiccups. Those being; two inverters and one Tesla Powerwall going bad at different times. All were replaced under warranty. We used Goldin Solar’s web portal to report those failures. As a disabled veteran with some health and physical limitations, I rely on stable electrical power and was very concerned and anxious not having a fully operational solar system during hurricane season. Michael, there customer point of contact, helped track down warranty replacement parts and scheduled the parts installation as soon as possible. Though it was disappointing to have those items malfunction and wait for replacement parts, we still feel Goldin Solar did their best given the situation. I’ve spoken with some neighbors, who have systems from other companies and they’ve said their experience is less than positive. Once they’ve signed contracts. It’s hard to get a hold of the solar companies or if they need callbacks, it’s even harder to reach the company. Not the case with Goldin Solar. They do seem to have quite a backlog, but ultimately they follow through with taking care of their customers. I would and have strongly recommend them to anybody considering a solar system installation.
System size (kW): 25500
Year installed: 2021