05/03/2024
Will L
Mebane, NC
The first year after having my solar panels installed everything was great until they stop producing energy. To get them to come to the house cost $600 which they gladly took and then installed a new fuse which proceeded to blow within a day. I am now on day 19 with producing solar and they said they would send me a new inverter on May 1 which they never sent and now they have changed the date to May 6 but then after that they won’t install it or even contact you for five days, which means it could be another 5 to 15 days before I get anything fixed if I get anything fixed ever
System size (kW): 16
System price: $30,000
Year installed: 2022
Price include the Federal Tax Credit or incentives: Yes
Palmetto Solar reply
05/06/2024
Thank you for sending us your feedback and letting us know about this issue Will. We set high standards in our relationship with customers and we regret that these have not been met in your interaction with us. We see that our team has contacted you regarding this matter.