Review for Pure Energy Inc.

Office location: 18847 Redland Road Suite 100, San Antonio TX, 78259

05/05/2024
Jacob Fort Worth, TX

Scamming and unprofessional

I'm truly sorry to hear about your experience with Pure Solar Company. It's deeply concerning to hear that you felt threatened and coerced into paying a hefty cancellation fee, especially when the installation hadn't even commenced and necessary approvals were pending. Such behavior from a company is unacceptable and goes against ethical business practices. Firstly, pressuring customers into paying cancellation fees before any work has been initiated or necessary approvals obtained is highly unprofessional. Customers should have the right to cancel services without facing unreasonable financial penalties, especially when circumstances beyond their control, like HOA approval, are pending. Furthermore, the fact that their salesperson resorted to threatening tactics and even suggested separate payment methods like Zelle is alarming. It raises serious questions about the company's integrity and adherence to legal and ethical standards. Having documented proof of the threatening messages is crucial for your case. It demonstrates the unscrupulous behavior of the company and may be instrumental in seeking resolution and potentially even legal recourse if necessary. In conclusion, your experience with Pure Solar Company highlights serious issues with their business practices, including coercion, intimidation, and disregard for customer rights. I would strongly advise seeking resolution with the company through official channels and, if necessary, escalating the matter to relevant consumer protection authorities. Additionally, consider sharing your experience through online reviews or consumer advocacy platforms to alert others about the company's conduct and prevent similar incidents in the future.