Review for Efficient Home Services

Office location: 9416 International Ct N, St. Petersburg FL, 33716

05/14/2024
jsd Lady Lake, FL

BEWARE!

EHS quoted my solar panels. After discussing my electrical usage they determined I get 8 panels. It was explained thoroughly after the panels were up, passed inspection and Duke was set, there was the enphase app I would download and it would show my production, usage as well as individual panel production. Brian came out for the exit visit which was to show me how it worked but since it was going to take longer than his stay to download all the information from the previous week, he couldn’t go through everything. When everything was downloaded and working on the app, I went logged in only to find I could not see my usage. I called EHS and was told by Brittany that I didn’t order that panel and it would cost $500 for that box. Never was there an option presented and after being told by Josh (my salesman) that I would be able to see all this information, why would I question if I had to buy a particular box? This was the icing on the cake since I have been waiting for a month for Josh to call or text me back. After several calls and leaving messages when his voice mail wasn’t full, texting him and calling the company and leaving messages, he would not return my calls to try and resolve all the issues. One of the issues was an advertisement that the solar system would come with a free Tesla Battery. I sent him all the screen shots of the ad and never a word back about it. This was even after he called to apologize for not getting back to me and said he was at EHS and would call me back when he got inside. Never heard from him and it’s been a couple weeks already. Then I asked for the signed contract which Josh and I spoke about putting in the notes specified information. He sent me the drafts and I agreed on the draft dated March 15, 2024. Turns out the signed contract that was sent to me did not include any notes and they switched the panels from Silfab to Q-Cell. I called EHS and was told there are no notes. Then I was told by Brittany she saw several drafts that Josh showed her. I said yes there were so why wouldn’t the contract contain any notes? I asked to speak to the owner of the company. Brittany said he doesn’t speak to customers. I went online to watch a youtube how Shawn Henry says they provide customer satisfaction. NO THEY DON’T! They tell you things, even put it in writing and advertise online, then switch it on you. On March 15, 2024 when I accepted the notes in the contract, Josh told me after the system was up and running he would refund me $120 as we discussed since the first quotes of the 8 panel system they originally quotes me they claimed they couldn’t do a system that small. Why was I quoted prices by two different people at the company for an 8 panel system? Seems like a lot of bait and switch. Josh presented everything I wanted and then changed it. The company has done nothing to rectify any of this.