Office location: 6115 E. 18th Street Suite B, Vancouver WA, 98661
05/21/2024
Brian Richardson
Amity, OR
Service after the sale is lacking. One of my solar inverters failed in January, which means 10% of my panels are offline until it is replaced. Mason at Greenlight acknowledged they received the part that should be replaced under warranty months ago, but they have yet to perform the repair. I've been told several times that the inverter would be replaced, but then the tech never shows up. Phone calls go straight to voice mail and I don't get responses via chat or email. Completely unacceptable.
System size (kW): 12.4
System price: $40,000
Year installed: 2020
Price include the Federal Tax Credit or incentives: No