05/21/2024
Lillian
Middle Village, NY
The only part of the process that was painless was the great salesman, but I guess that is their gimmick, "Rope you in with first impressions and then screw you along the way." The first day they were supposed to work 1 man showed up claiming the other worker was in an accident, but he would do all he could alone, he worked half a day and barely nothing was done. But assured us all would be competed the next day when the team was together. The next day, no one showed. My husband called, they said they had to finish another job first and would be over before 12. They showed after 3 pm, but did stay to finish the installation. Next step was the electrical which they said would be no problem with my existing box, when electrician showed he claimed that was not the case they needed to run new lines and add a bigger box.... hence more waiting time! They never set up an appointment for the work and just showed up when they wanted, thank goodness my husband was working from home. When the box was completed there was a humming in my house which the electrician claimed had nothing to do with him even though it was not there previously, my husband had to fix the problem himself. Now time for inspection, they said they would call to make an appointment, never did, but showed up at the house without an appointment, once again husband was home working so he gave them access to the garage. Electricity failed inspection ! It is now more than 4 months later, no adjustments made and no inspection. This weekend we went to open our pool and guess what? They eliminated the circuit for the pool filter, hence the pool is not working. When we try to get in touch with them neither Sunova or Venture take responsibility they need 7-10 days to review the complaint/ request. What a mess!!!!! They are unreliable and inexperienced!! Never mind impossible to get in touch with after initial sale, DO NOT SIGN WITH THEM!
System size (kW): 111
Year installed: 2023