Review for Ad Energy

Office location: 423 Commerce Lane Suite 4, West Berlin NJ, 08091

05/22/2024
GC Edison, NJ

Don't use them.

The following complaint was also posted to NJ Consumer Affairs and BBB. I encourage every victim of this company to do the same and continue to escalate to their business partners, various websites and government agencies & the Attorney General until Ad Energy is held responsible. Give poor ratings at the various addresses this company has in different websites. Don't trust their website, they will be delisted from BBB and EnergySage. Chance is that they are taking the money and run. Ad Energy started my project in December 2022. The project included a new roof and solar system. They sub-contracted the roof job to ARP, ARP then sub-contracted it out to another company. Before the roofing job, I told the sales manager about preserving the "Gutter Helmet" gutter guard during the roof job. He said those are professional roofers and they know what to do with that. However, the roofers damaged the gutter guard and did a "temporary fix" by nailing the top of gutter guard onto the new shingles and applied another layer or shingles on top of that. Leaving a big gap in the structure which could cause leak. I told Ad Energy and they had ARP come and remove the top layer and the gutter guard entirely. Some bottom shingles were damaged in the process. I have asked Ad Energy to put the gutter guard back on at their cost. They agreed and had their own contractor came multiple times to assess the situation. The contractor finally deemed that the gutter guard he had purchased would not fit. The contractor proposed back to Ad Energy to pay me $800 so that I can find a qualified company to replace my gutter guard and also the big hole that the electrician fell through in my garage ceiling during the installation. They have agreed but never paid anything. Then I asked multiple companies to provide me quotes on the cost to put the gutter guard on. I submitted to Ad asked for more compensation so that I can have another company get the work done. They stop responding. I have emailed many people in their company, including the CEO, Micheal (Andy) Wall. I have called and left messages, but no one ever picked up the phone or responded. The only person I have heard back from was the sales manager (Tim Munson) who told me about Ad Energy has some kind of financial issues. Both parties have saved emails, text messages and photos to support what I said above. This company is truly irresponsible. People using them today will risk losing a lot of time and money. Warranty on their job would also mean nothing. I would like them to compensate for the shingle, ceiling, gutter guard damage, and the warranty that they are not going to honor. I have contacted BBB.org, EnergySage.com (marketplace of solar installers) for their assistance. Ad-Energy never responded to both parties after months of wait. Also sold me a 8 kW system but could only generate 5.9 kW max.