Review for Smart Wave Solar

Office location: 14553 S 790 W, Bluffdale UT, 84065

05/27/2024
Thomas Walker Salt Lake City, UT

INTEGRITY MATTERS!

My initial choice for solar was Blue Raven, in preference to Smart Wave. That deal stumbled due to their opinion that my home needed a new main electrical panel, which bumped their original price considerably. I reverted to query Smart Wave, and their salesperson short circuited my price negotiations with Blue Raven by quoting me a persuasively appealing price, including the panel upgrade (I've included a copy of my hand written price notes made during the call that closed the deal). He failed to specify that in the contract, and when the city approved the existing arrangement they refused to honor the salesperson's commitment, although a Smart Wave exec told me that they let the salesperson go over the matter. A short time after installation my panel blew, pretty much validating Blue Raven's opinion. I engaged in extensive, month's long correspondence with Smart Wave pressing the issue, to no avail. I involved the Division of Consumer Protection, whose representative, having read the mountain of correspondence I'd produced, told me he 100% believed me, but in terms of actionability, the contract didn't give them the ammunition they would need to intervene. In other words, if Smart Wave refused to do the ethical thing, which would be to honor their salesperson's commitment, the agency was powerless to act. I rated Installation quality 3 stars because, in fairness, what work they did was technically fine, it just lacked a crucial component their salesperson committed. I have held the position "Director of Sales and Marketing" before. In one my Smart Wave conversations I told them that, in their position, I would honor the commitment and let the salesperson go. It seems they found it necessary to do only half of that. In case any of Smart Wave's competitors become aware of this post and would like copies of my extensive pleadings to Smart Wave, I would be pleased to oblige.