Review for Momentum Solar

Office location: 80 Clark Dr, Berlin CT, 06023

05/28/2024
Dan Naugatuck, CT

Momentum Can't Communicate Effectively with Customers

Momentum has put forth one of the WORST customer service efforts of any company that has done work on my home. From the get go, the guy who sold me the job told me he would be the ONLY guy that I would be in touch with, that HE was in charge of my job, no one else. I've never heard from him again. I had a roof install done as part of the work. The roofers left all manner of debris all over my yard as a consequence of poorly installed, ripped tarps that didn't catch any of the old roof material coming down. Still picking up nails and shingle remnants. I wanted additional panels put on, but I was told that I wouldn't need as many panels as I thought would be appropriate for my usage, and rather than producing enough energy, I feel as though I will still be owing Eversource. But I won't know that until my panels actually get connected, which hasn't happened yet. Panels were installed in March. I've had multiple inspections set up by a DIFFERENT customer service rep randomly texting me that I needed an inspection and that someone had to be at my home for it to happen. Most of these alerts were short notice without any consideration of whether or not anyone could actually be there for it, after the appointments had already been made. The last inspection, after the panels had been installed, was to check to see if the roof was properly installed. It consisted of a person walking around my house, without getting on the roof. I was then notified that I needed another visit from a roof repair person, which was also scheduled without previous knowledge or consent, for which I was unable to be home. Since then, I've not heard from ONE person at Momentum about my connection, when I will start generating...nothing. It is now nearly June. So I will tell everyone that is ever considering solar to steer clear of Momentum, as I should have.