Review for Momentum Solar

Office location: 80 Clark Dr, Berlin CT, 06023

05/29/2024
Matthew Madison, CT

Bate and Switch

I fully intend to wait till my solar project was completed before writing a review, but I’m now five months into what was supposed to be a couple months, so at this point I don’t know when I’m gonna be done. I’m doing my best to keep this short, as I could write all day on the poor experience I’m having with Momentum Solar. This company seems to only care about sales. They told me basically anything I wanted to hear, but once signed with them they became unhelpful and uncaring. A big pull for me was they do everything in-house so it’s streamlined and there’s great communication. This was not the case at all; the company is too big and inefficient. Their communication is very bad; they’ll usually respond quickly to let me know they’ll get back to me, but getting answers takes forever no matter how much I reach out. I’m spending about 65k between the need roof and the solar. They added about 15% to the cost of the roof installation after the fact, and when I tried to work out a deal with them I spoke to two reps and a manager who all told me I singed a contact so I should be happy they didn’t add more to the cost (I’d be very very care what you sign with this company). I had many other problems with the roof installation, and I’m still trying to get them to come out and finish the work. The solar went pretty well; the issue is they failed inspection. It’s been two months now and I can’t get anyone to tell me anything about what’s going on, again, no matter how much I reach out. Lastly (for now) the loan they set me up with started even though I’m not producing any energy to offset it. They told me it would not start for two months after installation was completed. This is by far the worst company I’ve ever worked with, with the exception of the DMV and IRS.