Office location: 1758 Firman Dr, Richardson TX, 75081
05/30/2024
Cody Family
Denton, TX
We sadly found ourselves with a non-working system and the company we were tied to had gone out of business. They left us without any idea of what to do (not shocked they were HORRIBLE to deal with) so I reached out to the manufacturer for Sunny-Boy inverters and they referred me to Solartime USA for assistance. From the first conversation with Alexis I felt like we were not going to have to scrap our 5 year old system. She was very professional, friendly and took ownership of our situation. They did not install this system but she made me feel as if I was a long standing client. The technicians that have been to our house have blown us away from what we were accustomed to with O3. The technicians were knowledgeable, helpful, courteous and skilled! They were able to isolate the issue and get our inverter replaced quickly. They handled everything for us and we did not receive any surprises with what they quoted. Solartime USA has made a lifelong customer and we look forward to having them service our solar needs as well as a roof when the time comes! THANK YOU!
System size (kW): 13
Year installed: 2019