06/02/2024
Roger Mejia
Cape Coral, FL
my solar system stop producing energy for three months and I only got a notification saying that they have identified an issue with my solar energy system and are attempting to resolve remotely but they did not do anything to fix it or contact me to help me with this issue. after 3 months getting high electrical bill I contacted them and they confirmed that my system was not producing any anergy. I do not understand why they just did not care about my issues and let me find it out for myself. not acceptable.
System size (kW): 863.3
Year installed: 2023
Palmetto Solar reply
06/05/2024
Thank you for providing your feedback and letting us know about this issue, Roger. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We utilize the feedback to make improvements. We see our service team is in communication.