Review for A1A Solar Contracting, Inc

Office location: 10418 New Berlin Road Unit 223, Jacksonville FL, 32226

06/17/2024
Reed Ponte Vedra, FL

Poor service avoid at all costs

recently encountered significant issues with my solar energy system installed by A1A Solar, particularly with the Envoy component, which serves as the communication and control center for my PV system. Despite the initial promise of a high-quality, long-lasting solar solution, I have faced unexpected challenges that have left me disappointed. First and foremost, my Envoy unit malfunctioned, resulting in a substantial loss of solar energy production. This not only impacted my energy savings but also compromised the efficiency of my entire system. While A1A Solar's representative, Jenny, was responsive and explained that the Envoy needed to be replaced, I was taken aback by the additional costs associated with this replacement. At the time of installation, there was no mention or written information indicating that future upgrades or replacements would incur extra charges. This lack of prior notification is concerning, especially given the significant investment I made in this system. Additionally, I have not received clear communication on how the lost solar energy production will be addressed or compensated. The unexpected costs, coupled with the loss of energy production, have left me feeling frustrated and undervalued as a customer. While I appreciate the initial service and support provided by A1A Solar, I believe that greater transparency and better customer care are essential for maintaining trust and satisfaction. I hope that A1A Solar will take these concerns seriously and work towards providing a fair and reasonable resolution. Overall, my experience with A1A Solar has been mixed. While the initial installation and performance were satisfactory, the recent issues and unexpected costs have overshadowed the positive aspects. I hope to see improvements in communication and customer support in the future. Update 06-17-2024 Thank you for your response. While I appreciate your willingness to address my concerns, I am still awaiting concrete actions and solutions to resolve the issues with my Envoy unit and the unexpected costs associated with its replacement. The loss of solar energy production has had a significant impact on my energy savings and overall system efficiency, which needs to be urgently addressed. I look forward to a prompt and satisfactory resolution to these matters and hope that A1A Solar will take the necessary steps to restore my trust in their service.