06/17/2024
Dan
Castle Pines, CO
Though the sales process and installation went okay, Blue Raven completely failed after the installation. Their installers dropped a ladder into one of my indoor walls making a large hole, and they drilled an extra hole in my roof by mistake. Getting those repaired has been a 3-month process with countless cancellations and rescheduling and lack of coordination in their work orders department. And there's no accountability - no response from leaders there. The paint they used to repair the outside of my house doesn't match the rest of my house. And I finally got tired of waiting and finished repairing the hole inside my house on my own.
System size (kW): 5
Year installed: 2024
Blue Raven Solar reply
06/20/2024
Hi Dan, we apologize for the accidental damages caused to your home. At our company, we are committed to ensuring smooth and careful installation processes. While we strive to avoid any mistakes, we are dedicated to making the necessary repairs when they occur. We also apologize for the delays and multiple rescheduling of your repairs, which were due to our technician in the area falling ill. Our technician visited your home to complete the repair, but we were informed that a third-party contractor had been hired to finish the job. It looks like our work orders team has been in contact with you regarding the resolution to your repairs, for any further questions, they can be contacted directly at 385-265-2270.