Office location: 38940 Trade Center Dr, Palmdale CA, 93551
06/18/2024
Chelsea B
Tehachapi, CA
Communication is almost nonexistent. Ive had the system installed now for over 4 months and its still not activated. I can not get a hold of anyone in over a month! Last I spoke to anyone the said waiting on permits and when I told them the inspection already happened they stopped answering. Now I get a text 2 months later saying waiting on permission to operate and government approval. Meanwhile my Bill is sitting at $1500.00 for Edison. While I have 25k in solar just sitting on my roof collecting dust. HORRIBLE company
System size (kW): 10
Year installed: 2024
Sunrun Inc. reply
06/20/2024
Hi Chelsea, we appreciate you getting in touch with us. We are so sorry that your experience hasn't been pleasant. Our team is eager to address your concerns in greater detail. Please send a message with your service address along with a concise overview of the issues you are having to resolutions@sunrun.com,