Review for Palmetto Solar

Office location: 253D Worcester Rd, Charlton MA, 01507

06/18/2024
Abu Mahin Burlington, MA

Issues with there commitment/ promises

There sales team made below promises which are not implemented. 1. 10% discount on monthly bill for enrollment in the auto-ACH payment. 2. $1250 incentives to cut few trees. I also received an email offering $15 discount on monthly bill for enrollment in the auto-ACH payment from their new billing company Concord Servicing, LLC (Concord). When I made a call to the customer care team to confirm, they responded that $15 also not applied in my bill. I reached out to all three customer care team. One company is directing me to another company without resolving the issue which is pending around one and half month. Instead of providing any tentative deadline to resolve the issue, they are sending invoice of full bill. I don't know what is the reason of doing such discrimination with me!