Office location: 225 Bush St. #1400, San Francisco CA, 94104
06/20/2024
Spencer Quinn
Gilroy, CA
Bought numerous panels 5 yrs ago. Roof leaked after installation, converters failed so my backup batteries failed. On vacation, returned home and power had gone out as it does with fires, etc. Lost a completely full large freezer full of meat, seafood, etc. Their panels did not produce what they claimed they would and now I have to pay for electric bills that should not exist. They always claim they can't get parts to replace failed components. Then they try and give you pennies on the dollar to settle claims. Typical corporate bs
System size (kW): 25000
System price: $70,000
Year installed: 2018
Price include the Federal Tax Credit or incentives: Yes
Sunrun Inc. reply
06/21/2024
Spencer, thank you for reaching out to us. We are so sorry for the issues you have experienced with our services and apologies for the frustration we have caused you. Please send us these concerns and your service address to resolutions@sunrun.com so we can help resolve your concerns. Thank you!