06/21/2024
Frank
Uxbridge, MA
SunRun is never to be trusted. They tried to push a lease on us. I let them come out and do a site survey and to my amazement they passed my 25yr old roof. All other installers stated we needed a roof, and they also did not push lease/ppa. Then their final design switched the states upon micro inverters for optimizers and a solar edge inverter. This is not what we had talked about wanting for equipment. They also tried to add 11 panels to the front of my house and raised the quoted price to $269…. I wouldn’t recommend SunRun to my worst enemy!
System size (kW): 11000
Year installed: 2024
Sunrun Inc. reply
06/24/2024
Hello Frank, We're so sorry to hear about your frustration with the design team. We want to do everything we can to resolve it quickly for you. If you'd like to talk about this further please send your address and an overview of your concerns to resolutions@sunrun.com. That way, we can personally connect you with an Escalations Expert who can assist you.